You can reach us by phone, email or live chat and we provide quick, clear responses in Latvian. For straightforward queries such as deposit confirmations or password recovery, chat is the fastest method. For complex account or verification matters, email and phone support provide a structured process with follow-up where needed.
We publish contact details and working hours clearly to ensure players can find assistance when needed. Our team is trained to handle requests professionally and to escalate issues appropriately to provide effective resolution. Contact details are available on the support page and within your account dashboard.
Our support team typically operates from 9:00 to 22:00 local time and aims to answer live chat requests within five minutes. Email inquiries are handled promptly and often receive a detailed response within a few hours depending on complexity. For urgent account security issues, we offer high-priority channels to ensure quick mitigation.
We track response metrics to maintain high standards and to continuously improve our processes. Where additional verification or investigation is required, response times may be longer but we keep you informed throughout. Our goal is to provide timely, accurate and respectful support to all players.
How to deposit: choose your preferred method, confirm the amount, and follow on-screen instructions to complete the transfer. We provide clarity on minimum amounts, expected processing times and any commission that applies. If a deposit does not appear promptly, our support team will assist with tracking and resolution.
Commission and fees vary by payment method and are displayed before you confirm a deposit. Card and e-wallet deposits are usually instant, while bank transfers can take up to three business days. Our financial team actively monitors transactions to ensure accurate and timely crediting.
Withdrawals are processed after any required verification and according to the chosen payout method. For bank transfers and Paysera we provide expected timeframes and clearly list any potential fees. Withdrawals to cards or e-wallets are typically faster, and we communicate any issues that could delay processing.
If a withdrawal is delayed, contact support with your transaction reference and we will investigate quickly. Our priority is to ensure funds are released promptly and securely while complying with regulatory checks. We keep communication open during the entire process so you know what to expect.
| Method | Processing Time | Notes |
|---|---|---|
| Paysera | Instant - same day | Fastest option for local payouts |
| Bank transfer (EUR) | 1-3 business days | Subject to bank schedules |
| Card | Instant - 1 business day | Depends on issuer |
We maintain an FAQ section covering common issues such as deposits, bonuses, verification and limit settings. These articles provide step-by-step explanations and screenshots where helpful to resolve frequent queries without waiting for direct support. The knowledge base is kept current to reflect new features and regulatory updates.
If your question is not covered by the FAQ, contact us via live chat or email and we will respond with personalised assistance. We also log support interactions to improve future guidance and to identify areas where new documentation could be useful. Our aim is to make answers accessible and easy to follow.
Phone, email and live chat available daily with quick response times. We are ready to assist with any account or payment queries.
Contact support via live chat for the fastest response, or by phone and email for detailed enquiries. Our working hours are typically 9:00–22:00 and we aim to respond to chat in under 5 minutes. For sensitive account issues use secure channels and follow verification instructions.
Provide your account ID, transaction reference and screenshots where applicable. This helps us locate records and resolve issues efficiently. Avoid sharing full card numbers or sensitive information in chat; use secure channels and follow guidance from our team.
Processing time depends on the chosen method and verification state, with Paysera and cards typically faster while banks may take 1-3 business days. We will communicate expected times during withdrawal and notify you of any delays. Contact support for tracking details.
You can set deposit, loss and session limits or request self-exclusion through account settings or by contacting support. These tools are designed to help manage play responsibly. Our team will assist with any limit changes and explain the implications.
